![]() If you're a member of several call queues, you can enable or disable calls from specific call queues. To see a list of call queues you belong to, check your settings in the Zoom web portal.You can also send diagnostic information by dialing and calling *#ZOOM# ( *#9666#).Ĭall queues are set up by your Zoom Phone admin to route calls to a group of users. If you're a member of one or more call queues, you can enable or disable call notifications for inbound calls routed from call queues. Report problem: If requested by Zoom support, click Report to send diagnostic information to Zoom.Note: This feature needs to be enabled by your admin. Autodial Preference □: If you previously allowed a third-party app to automatically make calls, click Manage to view apps that have this permission and change the duration that the permission is in effect.Launch an external app or a URL for incoming calls □.If you are in a Zoom meeting using the mobile app and the setting is turned off, you will still get notifications for incoming Zoom Phone calls. Note: If you are in a Zoom meeting using the desktop client, your provisioned desk phones will still ring. Hide incoming calls while in a meeting □: Turn off notifications for incoming Zoom Phone calls while you are in a Zoom meeting.Click Manage to manage your address if you see No Emergency Address detected or need to update your address. Emergency Address: Displays your current emergency address.Location Permission: Allow Zoom to access your location for emergency calling.Note: This setting isn't in the the Linux client, but you can change this setting in the Zoom web portal. For more information, see a comparison of phone features across platforms. This setting also syncs across all platforms including the identical web portal setting. Shared Line Group (only visible if you're a member of a shared line group): Enable or disable call notifications for inbound calls routed from your shared line group. This setting applies to the desktop client, mobile app, and desk phones. ![]() ![]() Area Code: Displays the area code used for local calling. If you dial a number without an area code, Zoom Phone will automatically add this area code. You can change this in your Zoom Phone settings in the web portal.You can change this in your Zoom Phone settings in the web portal. Local Dialing: Displays the country code used for local calling.Note: To copy your direct or company number, highlight it, then right click and select Copy. Company Number: Displays the main company number and your extension number. Hover over the number then click the copy button to copy it to your system's clipboard.Hover over the number then click the copy button to copy it to your system's clipboard. Direct Number: Displays any direct numbers assigned to you.You will see the following information and options: Click your profile picture then click Settings.These settings are not available in the web portal or mobile app. Note: Settings marked with a laptop icon ( □) can only be changed in the desktop client. How to change phone settings from the desktop client Power Pack add-on for call queue settings.Zoom mobile app for Android or iOS: Global minimum version or higher.Zoom desktop client for Windows, macOS, or Linux: Global minimum version or higher.Prerequisites for changing phone settings in the desktop client, mobile app, or Zoom Web App How to change phone settings from the Zoom Web App.How to change phone settings from the mobile app.Enable or disable calls from call queues.How to change phone settings from the desktop client.For example, you can change the ringtone for inbound calls and view essential information about your Zoom Phone account like your direct and extension numbers.įor more advanced settings like voicemail and business hours, change your settings in the Zoom web portal. This article lists the Zoom Phone settings available in the Zoom desktop client, mobile app, and Zoom Web App.
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